Coppa Club

Coppa Club is one of the UK’s most recognisable premium casual dining brands, known for creating stylish, design-led venues that balance comfort, community, and quality. With 13 locations across city and countryside, the group has become a benchmark for contemporary all-day dining — combining flexible spaces, seasonally driven menus, and a welcoming atmosphere that moves effortlessly from morning coffee to evening cocktails.

Each venue reflects its local setting, from the iconic Tower Bridge igloos overlooking the Thames to riverside favourites in Sonning and Bath’s Georgian townhouse setting. Despite their individuality, every site shares the same goal: a seamless guest experience built on thoughtful design, approachable hospitality, and consistent delivery.

For years, Coppa Club managed bookings through an internal reservations team. As the group expanded and the team reduced in size, this setup became difficult to sustain. Calls were missed, emails delayed, and high-demand sites — particularly Tower Bridge with its iconic igloos — struggled to keep pace with enquiry volumes.

Rising labour costs and the challenge of maintaining cover during absences made the in-house model increasingly inefficient. By the time Tablebook.me were engaged, the central team could no longer handle demand, leading to lost bookings and frustrated guests.

Following a successful pilot at The Swan at Streatley, Coppa Club partnered with Tablebook.me to introduce a fully centralised reservations service across all 13 venues. The transition included site visits, platform setup, and onboarding with venue teams to ensure smooth adoption.

Tablebook.me’s structured model now manages all inbound calls and enquiries from 09:00 to 21:00, seven days a week — optimising availability during peak times, managing deposits and policies, and maintaining consistency across the group.

Within the first five months, Tablebook.me handled over 15,000 calls with an 85% conversion rate and an answer rate above 95%. This translated to more than 16,000 seated covers that might otherwise have been lost, representing a major uplift in revenue and guest satisfaction.

At Tower Bridge and other high-demand venues, structured policies such as minimum spends and card guarantees maximised revenue capture and reduced no-shows. Beyond the numbers, the partnership restored confidence and clarity, freeing site teams to focus on hospitality while delivering a premium, consistent booking experience across the brand.